Shipping Policy – Zerq Store

At Zerq, we are committed to delivering your orders safely and on time across Pakistan.

Order Processing

• Orders are processed within 1–2 business days.
• Our team may contact you to confirm your order before dispatch.
• Orders are shipped after processing and confirmation.

Delivery Time

• Estimated delivery time is 4–5 working days after dispatch/processing, depending on your location.
• Deliveries to remote areas may take additional time.
• Delivery times may be affected by public holidays, weather conditions, or courier service delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before order confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across eligible locations in Pakistan. You can pay the order amount in cash to the courier when your parcel is delivered.

Please ensure that someone is available to receive the parcel and make the payment.

Order Tracking

Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, or another available communication channel.

Incorrect Address or Failed Delivery

Please provide a complete and accurate delivery address and an active phone number. If a delivery attempt fails, the courier may attempt redelivery or return the parcel to us.

Contact Us

For shipping questions or order updates, please contact us through the contact details provided on our website.

Thank you for shopping with Zerq!