Return & Refund Policy – Zerq Store

At Zerq, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Eligible Returns

You may request a return or replacement if:

• You receive a damaged or defective product.
• You receive the wrong product.
• Your order is missing an item.

Please contact us within 48 hours of receiving your order and provide your order details along with clear photos or videos showing the issue.

Return Conditions

• Products should be unused and returned with their original packaging, where applicable.
• Requests will be reviewed before a return or replacement is approved.
• Products damaged through misuse or normal wear and tear may not qualify for a return.

Refunds

If your return is approved, we will inform you of the available resolution, which may include a replacement or refund, depending on the circumstances.

For Cash on Delivery orders, an approved refund will be arranged through a mutually agreed payment method.

Refund processing times may vary depending on the payment method and circumstances.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, or other applicable restrictions, except where the law requires otherwise.

Order Cancellation

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the parcel has been dispatched.

How to Request a Return

Contact us through the contact details listed on our website. Please include your order number, the reason for the return, and supporting photos or videos where applicable.

We will review your request and guide you through the next steps.

Contact Us

For return, replacement, or refund inquiries, please contact Zerq through our website.

We appreciate your trust in Zerq.